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Pete Jakob IT discussions in business media always seem to cover the same topics: mid-tier businesses and tech; IT investment (too much? too little?); data storage (and the environment); information security; and whether good tech people can be good managers. more...
Pete Jakob IBM Software Group Marketing Manager (UK, Ireland & South Africa)

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Is your IT worth it? What does your gut tell you?
Thought-provoking new survey out of the Cranfield School of Management (in association with Vlerick Leuven Gent Management School in Belgium), which claims that "companies are failing to capitalise on the business benefits from IT projects – and have made little progress in this area in the last 10 years."

Some notable stats from the survey:

•    57% of respondents (equally split between business and IT managers) reported that they are not satisfied that they are getting value from IT investments.

•    31% didn't know whether they were they are getting value from IT investments or not.

•    Overall 73% said significant improvements were needed if their organisations are going to deliver satisfactory value from their IT investments (this is the same result as from a similar survey conducted by Cranfield 10 years ago).

As Professor John Ward, who led the research, points out: "For all the talk about getting value for money from IT, it appears few organisations are actively doing anything to increase the value they obtain."
 
Not surprising really. We had similar feedback in our article on FD's views of IT spend. As one interviewee pointed out: "There are lots of benefits you can’t put a number on. But when we're evaluating IT spend, we do try to get people to at least describe what the effect of the investment will be, even if they can’t attach a number to it. We try to look at it holistically and it often comes down to gut feel."

Posted: 06/10/2006 Comments: 0
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